We want you to love your purchase! But if for any reason, you’re unhappy with your purchase, Kidsland makes returns as simple as possible.

Please contact us at (866) 462-7715 or customerservice@kidslandusa.com with your order number and return reason to receive a Return Authorization Number

Pick a carrier of your choice. We recommend using a shipping service with a tracking number.

All returns will be inspected, processed, and refunded within 2 business days.

General Return Policy:

Returns must be made within 60 days of purchase. We will happily refund your full purchase price, less shipping and handling for online orders, for new, unopened products.

Please note that all of our products are for newborns, infants, toddlers, and children. Therefore, we value the safety of your little one and will only accept returns that are new and unopened condition with all original packaging, warranty and registration information included.

If return does not meet our requirements, a 30% restocking fee may be applied to your return or the return will be refused and the item will be shipped back to you. 

OPEN BOX/OUTLET items are not eligible for returns. These items are final sale.

Exceptions:

The following items are not eligible for returns:Feeding (bottles, utensils, plates, etc)Breast pumps and accessoriesPotty training productsBooksDVD or CD

Defects:

Products are covered under manufactures warranty. If your item is defective, please contact the manufacture directly. Kidsland does not handle warranty claims. We are happy to assist in connecting you with the correct manufacture to resolve your issue.

Damage:

If your order arrives damaged, please, take a photo of the damaged box/product and refuse your package. Contact us immediately with the photo and we will start our return and refund process. 

Kidsland Store Return Policy:

Products can be returned within 30 days of purchase with a receipt. Kidsland only accepts returns for items that are new and unopened condition with all original packaging, warranty and registration information included. 

OPEN BOX/OUTLET items are not eligible for returns. These items are final sale.

 

ASSEMBLED ITEMS CANNOT BE RETURNED.